Cancer Council Helpline 13 11 20
For information about any aspect of cancer, the Cancer Council Helpline 13 11 20 is an excellent starting point. The Helpline is a free and confidential telephone information and support service (local call cost applies).
The Helpline is staffed Monday to Friday, from 9am - 5pm. Outside these hours, you can leave a message and we will call you back.
How we can help
Our Helpline staff are experienced cancer health professionals, including oncology nurses, counsellors and a radiation therapist. They can provide detailed information about all types of cancer, and answer questions such as:
How to prevent cancer of find it early
What a diagnosis means
What a treatment involves
How to cope with treatment and its side effects
Support services that can help you and your family
They can also offer emotional support.
Telephone Interpreter Service 13 14 50
The Cancer Council NSW Helpline is available in 120 languages and dialects - via the national Translating and Interpreting Service (TIS). For the cost of a local call simply follow these steps:
1. Call 13 14 50 (Translation & Interpreting Service)
2. Request your language (If you can say it in English it is easier, but if you can't the interpreter will work it out)
3. Hold the line for an interpreter (from 30 seconds to 3 minutes)
4. Tell the interpreter to contact the Cancer Council NSW
5. The interpreter and the Helpline will talk together with you on the same phone line